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Terms & Conditions

To help us all work efficiently together


Terms & Conditions


We hope you will understand and agree to these policies to ensure everything works smoothly. They help us all work together as efficiently as possible.


All bookings are to be done online at  which allows every client to manage their schedule with their prepaid credits and electronic payments. All session credits must be used prior to the expiry date.



Any cancellations for a booked squad session, video analysis or one to one coaching has to be done at least ten (10) hours in advance in order to receive a refund.



Prepaid credits, once purchased, cannot be refunded nor returned. However, we always try to accommodate any hiccups that might interrupt your regular training, just come and talk.

Disruptions or cancellations

Swim Smooth Auckland reserves the right to cancel sessions and will inform clients at the earliest possible opportunity. Swim Smooth Auckland will not be covering clients' expenses should cancellation be unavoidable in case such as but not limited to, illness, coaches unavailability, facility unavailability, equipment failure, or cancellation by the venue/facility. However, in the event that we don’t run a planned session we will refund the value of the service to the customers method of payment where possible (prepaid credit or card).


Privacy Policy

We collect personal information from you, including information about your:

  • name

  • contact information

  • computer or network

  • interactions with us

  • billing or purchase information


We collect your personal information in order to:

  • make sure our business runs smoothly and customers bookings, payments and communications can be managed.

  • we use it send out information, updates and promotional activity from time to time.

Besides our staff, we share this information with:

  • in order to manage our website and they store your data on secure severs behind a firewall.


You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at


Terms of use

You agree to indemnify and hold harmless Swim Smooth Auckland Limited and its coaches, officers, directors, agents, and employees against any liability resulting from any injury, claim for losses or damages that may occur to the participant while participating in programs. The participant also agrees to indemnify Swim Smooth Auckland Limited for any damages incurred arising from any claims, demand, action, or cause of action by the participant.

By agreeing to the terms in this agreement you are declaring that you are medically fit and able to exercise. If you have any medical or health conditions, including injuries that may impact your ability to exercise these have been disclosed in your Health Declaration, if this changes you must advise the coach. You are responsible for notifying us of any change in health condition that may impact your ability to exercise. If you are unsure of your ability to exercise please speak to our coaching team before commencing any sessions.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
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This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, text and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


Swim Smooth Auckland Limited reserves the right to alter terms and conditions without prior notice.

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